bibo88 Privacy Policy

1. Introduction

bibo88 ("we", "our", "platform") operates a safe and reliable online casino and sports betting platform for players in Bangladesh. We handle with great care the personal information you share with us while using our website bibo88.cam.

This privacy policy explains what types of information we collect, how it is used, how it is kept secure, and what rights you have over your information. By using our services, you agree to this privacy policy.

Please read this policy together with our Terms and Conditions and Responsible Gaming policy. Our services are intended only for people aged 21 and above.

2. What Information We Collect

bibo88 collects information in various ways and for various purposes. The information collected is divided into the following categories:

2.1 Registration and Account Information

When you create an account on bibo88, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language for communication

2.2 Identity Verification Information (KYC)

In line with our security policy, in certain circumstances we may request the following information for identity verification:

• National ID (NID) number
• Passport or other government-issued identity document
• Proof of current address
• Payment method verification details

2.3 Financial Information

To process deposit and withdrawal transactions, we collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.4 Usage Information and Log Data

When you use our platform, we automatically collect the following technical information:

• IP address
• Device type, operating system, and browser information
• Cookie and session data
• Page visits, click patterns, and browsing duration
• Gaming history and betting patterns
• Login time and location data

3. Purpose of Data Collection

bibo88 uses your information only for specific, legitimate, and transparent purposes. We use your information to:

• Account Management: Create, verify, and manage your account.
• Service Delivery: Provide casino games, sports betting, and other services smoothly.
• Financial Transactions: Process deposits, withdrawals, and bonus payments.
• Identity Verification: Prevent fraud and ensure account security.
• Customer Support: Resolve your issues through 24/7 live chat.
• Responsible Gaming: Identify signs of addiction and provide timely support.
• Platform Improvement: Analyse usage data to improve the quality of our services.
• Promotional Communications: Share information about bonuses and promotions, subject to your consent.
• Legal Obligations: Comply with applicable laws and regulations.

4. Cookie Policy

bibo88 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse platform usage patterns to improve our services.
• Security Cookies: Used to prevent fraud and verify user identity.

4.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

5. Sharing Information with Third Parties

bibo88 never sells or rents your personal information to third parties. However, in certain specific circumstances we may share information:

5.1 Service Partners

Minimum necessary information may be shared with our trusted partners for payment processing, game software provision, and technical services. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Requirements

We may be required to provide information in response to a court order, a lawful request from a law enforcement agency, or obligations under applicable law.

5.3 Fraud Prevention

If financial fraud or criminal activity is suspected, relevant information may be shared with the appropriate investigating authorities.

6. Data Security Measures

Keeping your information secure is our top priority. bibo88 uses the following security measures:

However, no method on the internet is 100% secure. We advise you to use a strong password and not share your login details with anyone.

7. Data Retention Period

bibo88 retains your information only for as long as necessary. We consider the following when determining the retention period:

• Account-related information is retained for as long as your account remains active.
• Financial transaction data is retained for the period required under applicable law.
• Even after an account is closed, some information may be retained for a specific period for fraud prevention and legal reasons.
• Marketing information collected with your explicit consent is deleted upon withdrawal of that consent.

8. Your Rights

As a user of bibo88, you have the following rights over your own information:

8.1 Right to Know

You have the right to know what information we hold about you. You can contact our support team at any time to request this information.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. This can be done directly from your account settings or through our support team.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for direct marketing purposes. You can choose to opt out of marketing communications at any time.

8.5 Right to Data Portability

You can receive a copy of the information we hold about you, provided in a commonly readable format.

9. Privacy of Minors

bibo88 services are intended only for people aged 21 and above. We do not knowingly collect information from minors. The age verification process at registration is an important part of our platform.

If we become aware that we hold information belonging to a minor, we will immediately close that account and delete all associated information. Learn more about our protection of minors on our Responsible Gaming page.

10. Third-Party Links and Services

Our platform uses software from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These third-party services are governed by their own privacy policies. We are not responsible for the privacy practices of third parties, but we work only with trusted and reputable service partners.

11. Policy Changes and Updates

bibo88 reserves the right to change this privacy policy when necessary. In the event of significant changes, we will:

• Send a notification to your registered email.
• Inform you of the update when you log in to the platform.
• Note the date of the change on this page.

Continued use of the platform after a policy update will be considered as your agreement to the new policy.

12. Responsible Gaming and Data Protection

As part of our responsible gaming commitment, we analyze your gameplay data. This analysis is completely confidential and is used solely for your protection. If we detect signs of potential gaming addiction, our team will reach out to you with empathy.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.